FAQs

Where do you ship? Do you ship outside of the US?

We can ship items to the continental United States, Alaska, and Hawaii. At this time we do not ship to Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO/FPO addresses, or prisons/correctional facilities.

What are your shipping rates and timelines?

Delivery charges are displayed in US dollars and are calculated based on your delivery location. During the checkout process, you will be able to select your preferred shipping service. The cost will be calculated for you and displayed for your approval. 

Orders are processed and shipped within 2–3 business days of receipt. For example, if you place an order on Monday, it may not ship until Wednesday or Thursday.

Details about our shipping:

• Estimated arrival in 7–10 business days
• $4.99 for all orders up to $39.99.
• If your order amount is $40 or more (after any discounts and before tax), your ground shipping is free.

Can I change the shipping address on an order that has been shipped? 

No. For security reasons, we are not able to modify the shipping address on any orders once an order has been placed or shipped. 

How can I get assistance with my order?

You can always email us at orders@thecollectivebook.studio.

 

Order Status

Why doesn’t the tracking information on my package update?

Don't worry! Your package is still moving your way (even if the tracking doesn't update). It often takes from 24-48 hours from the time a tracking number is assigned to a package for it to activate. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped. It can be that the courier is using a malfunctioning scanner, that he forgot to scan the item or that the delivery has been interrupted for some reason. If your order shipped standard ground, and has not been received after 14 business days, please contact us.

Can’t find your package after getting a notice of delivery?

Sometimes, the carrier will prematurely mark a package as delivered. If you are unable to locate your package within 24 hours after the package was marked delivered, please contact customer service for assistance.

I didn’t receive all of the items I ordered - where are they? 

If your order contains multiple items, they may arrive in different packages on different dates. You will receive a separate shipping confirmation email for each package shipped.

 

 

Cancellations, Exceptions, Backorders

Can I cancel or change my order after purchasing? 

Unfortunately, once an order is placed it cannot be changed or cancelled. 

Can I add items to an existing order or change the ship type?

No. Once an order is placed, we are unable to make any changes. 

Why were items in my order cancelled?

They were out of stock at the time your order was processed. During peak order periods, there may be delays to the item availability on our site. This can result in an item cancelling from your order due to being out of stock. At the time your order was processed, the item you ordered was not available online and was cancelled.

Why was my entire order cancelled?

Your order could be cancelled for the following reasons:

• Inventory ran out on one of your selected items as you were placing your order.
• The delivery address is a hotel or freight forwarder.

I see the item I ordered is available online, why was my item/order cancelled?

This situation may happen for a few reasons:

• Item(s) were found misplaced in a bin location
• The item has been returned by another customer and is now available

What if my item is backordered? 

Occasionally, items you purchase on our site may be backordered. If this is the case, you will be notified by email within 24 hours. This email will include instructions for cancelling your order, if you so desire, along with a time frame for delivery of the backordered item(s). If a backordered item is not shipped within 30 days, the order will be automatically cancelled and payment refunded to your credit card. You will be notified by email of the cancellation.

What happens when I've purchased a preorder item?

Many of our books are available to preorder and will not ship immediately. They will ship within 2–3 business days of the publication date listed under product details. Publication dates are subject to change without notice. You may email to cancel your preorder before it ships. After shipping, our normal return policy applies.

 

 

Return Policy

What is your return policy? 

The return procedure outlined here applies only to those items purchased from The Collective Book Studio website. It does not apply to books bought at another bookseller, online, or retail store. 

We will refund your online purchase if you: 

• Return eligible new books and products in their original condition.
• Include your packing slip, or invoice, or copy of your emailed order confirmation; and. 
• Return all items within 30 days of the shipment date listed on your packing slip. Note that we must actually receive your return within 30 days of the original shipment date and are not responsible for return shipping delays.  
• Original shipment charges are not refundable.
• We cannot be responsible for packages lost during return.
• The credit for your return will be applied to the original payment method used to make the purchase. For credit card payments, it may take up to two credit card billing cycles for the credit to appear on your statement. 
• We can not issue refunds for items returned to us more than 30 days after shipment date. 
• We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.

How to Return an Item 

If you are not satisfied with your purchase from our site, you may return it up to 30 days after receipt. Please send your return to:

The Collective Book Studio
4517 Park Blvd.
Oakland, CA 94602 

Be sure to include the original order number. Please note that you are responsible for the return shipping costs. Once your return is received, a credit will be issued to the credit card used for payment of the original order.

Shipping charges will not be refunded. Refunds typically take two weeks to process, but may take longer during exceptionally busy times. Make sure to hang on to your return tracking number so you can confirm your order has made it back to the warehouse.

Do you offer exchanges?  

We are unable to exchange items. 

When will my return be processed? 

The credit for your return will be applied to the original payment method used to make the purchase. For credit-card payments, it may take up to two credit card billing cycles for the credit to appear on your statement. 

How will I be refunded for a return? 

Returns for purchases made through TheCollectiveBook.Studio will be refunded in the form of the original payment method (excluding original shipping costs). Discounts given at the time of purchase will be deducted from returned merchandise and such discount will be forfeited and may not be reused. We cannot issue refunds for items returned to us more than 30 days after shipment date.

Can I request to have my refund issued to a different form of payment?  

No. All refunds are issued to the original form of payment. If you paid with a credit card that is no longer active, your bank will route your funds to you accordingly. If you paid using a bank gift card, but disposed of your card, please contact us at orders@thecollectivebook.studio before returning your order so that we can assist you. Once a refund is processed, it cannot be recalled.